Refund policy

These conditions are agreed between the online store GOODREAMS/Inspiration Serena Lda ( and customers who place orders at the online store Inspiração Serena Lda. - will be regulated by the customs and customs in force in the distance selling sector in accordance with AMD's Code of Ethics and Loyal Practices – Associação Portuguesa de Marketing Directo.


The purpose of these conditions is to define the modalities of sale between GOODREAMS (corporate name – Inspiração Serena Lda) and the customer, from ordering to services, including payment and delivery.


To place an order, the customer must provide DESIRED PRODUCT, NAME, FULL ADDRESS, TELEPHONE, E-MAIL, CHOOSE PAYMENT METHOD AND EXECUTE PAYMENT. The fact that the customer places his order is equivalent to full acceptance of the prices and description of the products available for sale in this way and the general conditions of sale, which will be the only ones applicable to the contract thus concluded. Inspiração Serena Lda will honor orders received online only up to the limit of available stocks. In the absence of product availability, Inspiração Serena Lda undertakes to inform the customer as soon as possible. Inspiração Serena Lda reserves the right to refuse any order.


The delivery of orders will be made to the address indicated by the customer when placing the order. Costs and delivery times will be communicated to the customer at the time of ordering. When placing an order, the customer is accepting these costs and delivery times. Shipping costs accepted by the customer at the time of purchase correspond to a service provided by Inspiração Serena Lda or its distribution partners that only aim to deliver that order from point A (Inspiração Serena Lda warehouse) to point B (address indicated by the customer ). To follow up an order in progress, the customer can and should contact Inspiração Serena lda or the Customer Service of the corresponding distribution partners. Before the order is dispatched, an email is sent to the customer with the purchase receipt/invoice. If the customer does not claim the order with the shipping company, within the time allowed and the order is returned to Inspiração Serena Lda, then the customer will have to bear the transport costs of the new shipment. Free shipping campaigns are only valid for the first shipments, and never for order reshipments.


Inspiração Serena Lda offers its customers two payment methods: - Credit Card and Bank Transfer. In the case of payment by credit card, the debit will be made at the time of confirmation of purchase. Inspiração Serena Lda does not have access to the payment data of its customers and will use all its efforts to ensure maximum confidentiality and security in the data transmitted over the internet.


Inspiração Serena Lda excludes all warranty and any liability for inconveniences or damages inherent to the use of the Internet network, in particular, a disruption of service, an external intrusion or the presence of computer viruses, or any case of force so classified by the jurisprudence of the courts, to the extent permitted by applicable law.

Processing of personal data

The customer authorizes Inspiração Serena Lda to automatically process the personal data provided by the purchase order, in particular, through the use of cookies.

NewsLetter and Inspiração Serena Lda

E-mailings with promotions, offers and information, sent directly to the customer's e-mail box, are given the name Newsletter. The customer is automatically registered from the moment he registers with Inspiração Serena Lda.

Total Agreement

These Conditions of Sale constitute the entire agreement between the parties concerned. In the event that one of the clauses of this contract is declared null and void, due to a legislative, normative or sentence change, it will not lose its validity, and compliance with these General Sales Conditions is mandatory. Inspiração Serena Lda reserves the right to change these Terms and Conditions at any time.

Conservation and Archive of Transactions

The filing of orders and invoices will be carried out on a reliable and durable medium to correspond to a faithful and lasting copy

Applicable Law and Jurisdiction

The terms of this contract are subject to Portuguese law. The attribution of jurisdiction in case of litigation, and the lack of an amicable agreement between the parties will be submitted to the competent courts of Portugal despite the plurality of defendants and/or whatever the type of proceedings. In the event of a dispute, the consumer, under Law No. 144/2015, may also resort to an Alternative Consumer Dispute Resolution Entity: CNIACC – National Center for Information and Arbitration of Consumer Disputes (www.arbitragemdeconsumo. org).