Shipping policy


The delivery of orders will be made to the address indicated by the customer when placing the order. Costs and delivery times will be communicated to the customer at the time of ordering. When placing an order, the customer is accepting these costs and delivery times. For urgent 24-hour shipments, confirmation of payment must be made by 4:00 pm on the same day, in order to start the shipping process immediately. For payments after 4 pm, the shipping process will only start on the following business day. Shipping costs accepted by the customer at the time of purchase correspond to a service provided by Inspiration Serena Lda or its distribution partners that only aim to deliver that order from point A (Inspiration Serena Lda warehouse) to point B (address indicated by the customer ). To follow up an order in progress, the customer can and should contact the Customer Service of the corresponding distribution partners. Before the order is dispatched, an email is sent to the customer with the purchase receipt/invoice. If the customer does not claim the order with the shipping company, within the time allowed and the order is returned to Inspiration Serena Lda, then the customer will have to bear the transport costs of the new shipment. Free shipping campaigns are only valid for the first shipments, and never for order reshipments.